Shipping across the EU
Shipping across the EU
Stitched by us

Your name on it. Not printed, Stitched.

Caps, beanies, bags and more, embroidered in our own workshop, one at a time

Find What You’re Looking For

Loved by people who wear them

Frequently Asked Questions

How can I return a product?

You can return any unworn product in its original condition within 14 days of receiving it for a full refund. To start the return process, please contact us by email at contact@silomis.com.

How long does delivery take?

Standard delivery usually takes between 8 and 12 business days. We will provide you with tracking information once your order has been shipped.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can use this link to track the status of your delivery in real time.

How can I contact customer service?

For any questions or concerns, our customer service team is available to assist you. You can contact us by email at contact@silomis.com. Our contact details are also available on our Contact Us page.

Do you sell the items, or only embroider them?

Both. You can buy a cap, beanie or bag from us and have it embroidered, or send us something you already own and we will embroider that instead.

Is there a minimum order?

No. One cap with one name on it is a normal order for us. There is no set-up fee and no minimum quantity, for individuals or for clubs.

How long does it take?

Everything is made to order, so nothing ships the same day. Catalogue items are usually stitched and posted within a few working days. An item you send us takes as long as the post in each direction, plus the stitching in between.

Can you stitch my own logo?

Yes. Upload it in the designer as an SVG and we will digitise it for the machine. Fine detail and photographic images have to be simplified before thread can hold them — if yours needs that, we will tell you before anything is stitched.

Will I see it before I pay?

Yes. The designer draws your text at its real size on a photograph of the actual product, in the face and thread colour you picked, so what is on screen is what gets stitched.

What if I spot a mistake after ordering?

Contact us immediately. If the piece has not been hooped yet we can change it. Once it is stitched we cannot — embroidery leaves holes, so a corrected spelling means a new item. Please check the spelling yourself before paying; we read it again before we run it.

Can I return a personalised item?

A personalised item cannot be resold, so it is outside the usual right to change your mind. If we have made an error, or the item arrives faulty, we will replace it at our cost — that is on us, not on you.

How should I wash it?

Cold water, inside out, mild detergent, and never a tumble dryer — heat shrinks the fabric around the stitching and puckers it permanently. Air-dry a cap on something that holds its shape and dry knitwear flat.

  • Free deliveryOn eligible orders
  • Easy returns14 days on non-personalised items
  • Secure paymentEncrypted checkout
  • Here to helpReal people, fast replies