Shipping across the EU
Last updated: September 2026
Changed your mind, or received something that isn't right? Here is how returns and refunds work.
You can return an item within 14 days of receiving it, without giving a reason. It must be unused, complete and in its original packaging.
Embroidered and other personalised items are made just for you, so they cannot be returned because you changed your mind. If one arrives damaged, faulty or different from what you ordered, we will remake it or refund you.
Tell us within the 14 days through our contact page or at info@silomis.com, with your order number. You can also use this statement: "I hereby give notice that I withdraw from my contract for the sale of the following goods: [item], ordered on [date] / received on [date], order number [number], [name], [address], [date]." Then send the item within 14 days of telling us to: 17 rue du moulin le châtelet-en-brie 77820.
Sending the item back is at your expense, unless it is damaged, faulty or not what you ordered — then we cover it. We recommend a tracked service.
We refund you within 14 days of receiving your request, including the standard delivery cost, using the payment method you paid with. We may wait until the item is back with us, or you send proof that it was shipped, before refunding. Klarna payments are refunded through Klarna, which updates your instalments.
Contact us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you in full, return costs included. This comes on top of your legal guarantees, described in our Terms of sale.
