Sending us your own item, start to finish

Not everything worth embroidering is something we sell. A jacket you have had for ten years is a better canvas than anything in our catalogue, and you can send it to us.

1. Photograph it

One photo per side you want embroidered, square-on and close, with the panel filling the frame. Even light, no strong shadow across the area. This photograph becomes the surface you design on, so the flatter and truer it is, the more accurate the preview.

2. Frame the area and give us a measurement

You mark the panel in the photo and tell us how wide it really is, in millimetres. That one number is what turns a picture into a scale drawing: it is how the editor knows that a 40mm name is 40mm on your jacket and not just forty pixels on a screen.

3. Design it

The same editor our catalogue products use. Your words, a face, a thread colour, the position, the size. What you see on your own photograph is what the machine is given.

4. Post it

You pay for the side or sides you have designed — embroidery, handling and return postage are all in that price, and the design you chose does not change it. We send the address and a note to print and put in with the item.

5. What we check before we start

Every send-in is looked at by a person before it is hooped. We are checking that the panel can actually be held flat in a frame, that there is nothing behind it we would stitch through, and that the measurement you gave matches the item in front of us. If something is wrong we contact you rather than guess.

6. It comes back

Stitched, pressed and posted to you, with the tracking on your order page.

One thing worth saying plainly: embroidery cannot be undone. A stitched mistake is a hole. That is why we ask you to check the spelling yourself before you pay, and why we read it again before we run it.